Sign In


Geoff Yeats, General Manager Business Information Service, FMG

"I can't speak highly enough for Lync. It's absolutely transformed the way people behave within FMG. We have 480 employees with more than 25,000 instant message last month, 3000 peer-to-peer meetings, 800 multipoint video conference meetings and that's because we need to collaborate to meet client needs. It is a ubiquitous productivity tool."



FMG are owned by the people they insure, and therefore it is vital that they can demonstrate to their stakeholders an efficent use of funds and the lowest premiums possible. A review of FMG telecommunications idenified that improvements in operational efficiencies could be made.

Easy knowledge sharing within the organization was difficult, it impacted the progress of complex projects and hindered the service levels from internal teams. A tool was needed to improve organizational collaboration and culture that would ultimately enable FMG to lift the service delivered to their clients.


Provoke was engaged to assist FMG with, in the first instance, a pilot programme to deploy Microsoft's unified communications platform, Lync, to approximately 180 FMG employees. The pilot tested instant messaging (IM), internal voice calls, video calling and screen sharing across all existing devices.

The pilot allowed for the deployment to be trialled and tested before a full roll out. The benefits became apparent immediately and Lync was deployed country-wide to 480 devices across the organization. The solution increased cost-effective peer-to-peer calling capabilities and reduced telephony costs for FMG.


  • Microsoft Lync