Case Study

Statistics New Zealand

A user-centric approach to enterprise technology strategy.

The Challenge

Statistics New Zealand was in the middle of a programme of transformation to modernise their processes, systems and technology when they engaged Provoke. They were working with legacy systems and lacked a cohesive vision of what the next generation of technology should be. They had also identified a number of issues with their information collection operations, and were looking increase efficiency while improving survey completion.

The Approach

Provoke worked with Statistics NZ to carry out extensive research to gather user insights and guide Statistics NZ in the creation of a strategic roadmap. Personas provided insight into user needs and motivations, and journey maps helped to clarify an understanding of existing processes. As a result of this deeper understanding, Provoke was able to collaborate with Statistics NZ to design a future state vision and technology road map.

The Outcome

The user-centric approach Provoke took was critical to high levels of organisational buy-in and confidence in the resulting strategic direction Statistics NZ took. The in-depth user research process uncovered existing issues that enabled the organisation to effect genuine and meaningful change for their staff and customers. Statistics NZ have since been successful in implementing their strategic roadmap and information collection process, and have made significant progress towards their vision.

I've worked with Provoke before in one of my previous roles and I was quite impressed with how Provoke went on engagements in the past. I would definitely recommend Provoke again.

Chris Buxton, CTO Statistics New Zealand.


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