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Case Study

FMG

Making a rural workforce more mobile while saving thousands in calling costs.

Challenge

FMG is New Zealand’s leading insurer to the rural sector who serve a large and growing customer base through their team of direct agents. With 500 staff, across 32 offices, they were growing out of their dated telecommunications system, and needed a more flexible communication tool that would enable them to be more mobile.

Approach

Provoke was engaged to assist FMG with a pilot programme to deploy Lync to approximately 180 devices, testing instant messaging (IM), internal voice calls, video calling and screen sharing. A successful pilot programme lead FMG to work with Provoke to roll out Lync across the entire enterprise.

Outcome

Integrating Lync as their daily communications software has given FMG a collaboration platform to meet client needs and significantly reduce internal costs. FMG staff have enthusiastically embraced their new IM functionality and it has become the preferred method of communication. FMG have experienced a cost saving of close to 50% on their telecommunications since implementing Lync.

The benefit to FMG has been with telephony cost savings but the biggest impact has been how much Lync has transformed collaboration at FMG. The senior management team for example have much more flexibility in the method and where they work, for example, working from home. It is a ubiquitous productivity tool.

Geoff Yeats General Manager Business Information Service, FMG

Technology

We chose to use Lync (now Skype for Business) because it provides a cost-effective solution and enabled more communication channels like instant messaging, conference calling, and screen sharing.