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Case Study

Partners Life

Conquering the paper mountain by taking documents to the cloud.

Challenge

Partners Life is a New Zealand-owned life insurance company offering a full range of risk mitigation products. However, their files lacked organisation and lead to 300,000 pages of policy documentation to be stacked up in the boardroom, creating a serious bottleneck for business processes. Partners Life needed better infrastructure and a way for colleagues to easily communicate and collaborate.

Approach

Partners Life came to Provoke looking for systems and applications that would scale rapidly and be easy to maintain – Partners Life was aware it needed to keep IT resources as free as possible to allow for planned expansion. Provoke recommended moving their systems to the cloud and implementing Office 365.

Outcome

Thanks to the flexibility of Microsoft Azure, Partners Life has easily digitised and stored their documents. Digitising their paper processes has removed more than $260,000 worth of mail-processing costs per year and made policy documents completely searchable. This has improved customer response time and overall satisfaction.

We are extremely pleased with our engagement with Provoke. The solutions they have implemented have become mission critical and are a vital component in our ability to achieve our customer service, business efficiency and therefore financial objectives. Provoke have become a key partner to Partners Life.

Peter Lassen Chief Technology Officer, Partners Life

Technology

Using Microsoft tools including SharePoint, Office 365, and Azure, Provoke was able to add efficiency to the Partners Life office and streamline their processes.